Frequently Asked Questions
Everything you need to know about your Aerosoles experience.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental U.S. Once your order ships, you will receive a confirmation email with a tracking link to monitor your delivery.
What is your return policy for footwear?
We offer a 30-day return window for unworn shoes in their original packaging. Please note that items marked as 'Final Sale' are not eligible for returns or exchanges.
How do I know which size to order?
Aerosoles generally run true to size. We recommend consulting our detailed Size Guide, which includes measurement instructions and international conversions, located on each product page.
What makes Aerosoles technology different?
Our shoes are engineered with Stitch 'n Turn technology and memory foam footbeds, designed to flex with your foot and provide superior impact absorption for all-day comfort.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping fees and delivery timelines for international orders are calculated at checkout based on the destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay for flexible installments.